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Product Development & Delivery

“What-if” Scenarios: The Key to Making Good Products Great

There are plenty of good B2B solutions in the market, but as a percentage there are only a few great ones.  The key to making good products great is as simple as building what-if scenarios into your user stories, product requirements and product design. The good and the great solutions both possess the following elements: […]

2019-06-03T14:15:58-04:00January 10th, 2017|Categories: Blog|Tags: , |Comments Off on “What-if” Scenarios: The Key to Making Good Products Great

Voice of the Customer: Listening in Layers

Nothing bad comes from listening to the voice of the customer. In fact, it’s all good. Any customer insights are better than none. Make it a routine business practice and you’ll get higher-value products and solutions to market faster, grow revenue and have more loyal customers. In B2B though, the customer’s voice has multiple layers that require unique listening [...]

2019-06-03T14:16:03-04:00September 27th, 2016|Categories: Blog|Tags: , |Comments Off on Voice of the Customer: Listening in Layers

Agile Development: Early Predictions vs. Current Reality

Remember when the Internet was going to eliminate the middleman? We all know how that turned out! Whenever something new and revolutionary comes along, the bold predictions usually play out in three forms: The part that was way off base. The part that was accurate. The part no one predicted – which brought unexpected benefits. [...]

2019-06-03T14:16:12-04:00November 11th, 2015|Categories: Blog|Tags: |Comments Off on Agile Development: Early Predictions vs. Current Reality

Product Usability – Invest More Time Up Front to Avoid Re-do’s on the Back End

When it comes to product usability, designers and engineers are chomping at the bit to create something the moment they hear anything that resembles a customer requirement. But a little more patience on the front end yields exponentially better usability on the back end. The Playbook: […]

2016-05-17T15:40:55-04:00July 21st, 2015|Categories: Product Management Playbook|Tags: |Comments Off on Product Usability – Invest More Time Up Front to Avoid Re-do’s on the Back End

Negotiating Product Scope Without Negotiating Features

If you’re a product manager, is there anything worse than negotiating product feature scope?  It doesn’t have to be so painful. When product managers and engineers begin scope negotiations with a feature list, everyone loses, especially the customers. […]

2016-05-19T15:32:50-04:00September 23rd, 2014|Categories: Product Management Playbook|Tags: |Comments Off on Negotiating Product Scope Without Negotiating Features

Negotiating Product Scope – Different Approach, Better Outcome

The relationship between product management and product development usually gets heated when negotiating product scope.  Product mangers feel like they’re never getting enough and developers feel like they’re being asked to do too much.  Both sides have a legitimate beef.  A simple change in the approach will improve the relationship and result in more valuable solutions [...]

2019-06-03T14:16:38-04:00November 5th, 2013|Categories: Blog|Tags: |Comments Off on Negotiating Product Scope – Different Approach, Better Outcome

Designing Processes Before Products

It's an easy trap to fall into. Everyone's excited about a new product or solution that just got the green light. Engineers and designers jump head first into product design, all with well-meaning intentions. But jumping the gun on product design can result in a solution that offers a great value proposition but misses the [...]

2019-06-03T14:16:39-04:00October 30th, 2013|Categories: Blog|Tags: |Comments Off on Designing Processes Before Products